Our commitments
Beyond selling hardware, here is how we work day-to-day and what you can expect from us, from the first piece of advice to aftersales. Simple, concrete commitments that we do our best to keep on every order.
Advice and long-term support
Before ordering, you can reach out with a technical question, whether it's about compatibility with your existing fleet, infrastructure sizing, the choice between two references or an equivalent for an end-of-life product. You're talking to someone who knows the range and the professional context. For regular customers, we keep a record of your fleet and alert you when products reach end-of-support, when important security firmwares ship, or when price changes are worth factoring into upcoming renewals. And because we're a human-scale team based in La Rochelle, you can have a dedicated contact who knows your file from one order to the next, with nothing to re-explain each time.
Turn-key configuration and logistics
On request, we prepare hardware before shipping, with a system image, domain integration, antivirus, network settings and inventory tagging following your nomenclature. On delivery, the workstation is plug-and-play. For volume orders, we can share serial numbers in advance to ease import into GLPI or your inventory tool. On the supply side, we limit shortages by relying on several channels rather than a single source, and if a reference runs out, we switch without blocking your order. For strategic products, we track manufacturer end-of-life announcements and propose compatible alternatives before it ever hits you.
Transparency and lead times we keep
Stocks shown are refreshed daily from our suppliers, prices appear both excl. and incl. VAT, and the quote price is the invoice price, with no fees added along the way. Announced lead times are the ones we actually keep, with a few clear benchmarks. We reply to a quote within 24 business hours, ship within 24 to 72 hours depending on availability, schedule an on-site intervention within 5 business days, and handle a return or aftersales request within 7 business days. For specific contractual commitments (SLA, GTR), we discuss it directly with you.
Warranty, aftersales and emergencies
Every product carries the 2-year legal warranty of conformity, complemented by specific manufacturer warranties, and you have 14 days to make a return. In case of failure, we handle the manufacturer procedure with you (ticket opening, RMA follow-up, replacement shipping) and keep you posted at every step. When a server crashes, a network goes down or a critical workstation refuses to boot, we move fast, with priority to customers in Charente-Maritime and the La Rochelle area, where we aim for same-day visits when possible. Beyond that, we take over remotely to limit downtime before scheduling a visit.
Data security and confidentiality
On end-of-life hardware, we offer certified data wiping before processing (NIST 800-88), with physical destruction on request. The site is hosted in France and customer data is processed in compliance with GDPR, with no data reselling and no advertising trackers. Whatever passes through us stays confidential, from the quote to the buy-back of your old fleet.
Environment and circular economy
We take your end-of-life IT hardware back for free, as required by the WEEE directive, and flows are routed to approved eco-organisations. Where it makes sense, we offer warranted pro refurbished hardware, since extending a workstation's life means less production, less transport and less waste. On logistics, we rationalise shipments and limit superfluous packaging.
Public-sector access
For local authorities and public bodies, we invoice via Chorus Pro, accept administrative purchase orders and provide public procurement documents on request (Kbis, tax and social attestations, RIB and a technical memorandum). What you need to answer a tender or order on public funds, with no administrative friction.
Want to work together?
These commitments apply to every order. Tell us what you need and we'll handle the rest.