Terms of sale

These general terms of sale (GTS) govern the sales of products and services made by SARL Rezo (« REZO ») via the site rezo.fr, to any professional or individual buyer (the « Customer »). Services covered include in particular installation, configuration, maintenance and technical IT support.

The seller is Rezo, SARL with capital of 1 000 €, registered office at 10 rue Jean Perrin, 17000 La Rochelle, France. The company is registered with the La Rochelle Commercial Court under number 949 481 378 (SIRET 949 481 378 00014) and its EU VAT number is FR55949481378. For any question, you can write to us from our contact page.

Products are offered for sale subject to available stock. Their essential characteristics are described on each product page. Photographs and visuals are provided for guidance only and have no contractual value. If a product becomes unavailable after the order, REZO informs the Customer and refunds the amounts paid for the product concerned.

Any order placed on the site implies acceptance of these GTS. REZO reserves the right to refuse or cancel any order for a legitimate reason, in particular in case of out-of-stock or order anomaly. Order confirmation is sent by email.

Prices are shown in euros. They are displayed incl. VAT by default; a toggle lets you switch the display to excl. VAT, in particular for business customers. The excl. VAT, VAT and incl. VAT breakdown is in any case summarised in the cart and on the invoice. REZO reserves the right to change its prices at any time, the applicable price being the one in force at order validation.

Prices shown incl. VAT include, where applicable, the WEEE eco-participation (article L541-10-2 of the French Environmental Code) intended to fund the collection and treatment of electrical and electronic equipment waste. The amount of this eco-participation is shown distinctly on the relevant product page and on the invoice.

For storage media (hard drives, SSDs, USB sticks, memory cards), prices also include the private-copy levy (article L311-4-1 of the French Intellectual Property Code). Its amount is shown on the product page and on the invoice, and the explanatory notice required by the order of 24 January 2014 is available via the link below. Professional Customers can request reimbursement of this levy from Copie France for media acquired for professional purposes. More information at copieprivee.org.

Payment is due at order. Accepted payment methods are credit card (Visa, Mastercard, CB), Apple Pay, Google Pay and SEPA bank transfer. Public bodies can pay via Chorus Pro.

Deferred 30-day end-of-month payment may be granted to professional customers and public bodies meeting three cumulative conditions. The customer must have a validated REZO account, have already fully paid at least one previous order, and have made a request. Granting this method remains at REZO's discretion; REZO reserves the right to set a minimum order amount and to revoke it at any time. Requests are made from our contact page.

In case of late payment, penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 points, will apply automatically, without a reminder being needed (Art. L441-10 of the French Commercial Code). A flat €40 recovery fee will also be due (Art. D441-5 of the French Commercial Code). No discount is granted for early payment.

Orders are shipped within 24 to 72 hours depending on product availability. The applicable delivery charges are shown to the Customer before order validation. In accordance with article L.216-1 of the French Consumer Code, delivery takes place no later than 30 days after the contract conclusion, unless agreed otherwise. If this delay is exceeded, the Customer may, after an unsuccessful formal notice, terminate the contract by registered letter or email. Amounts paid are then refunded within 14 days.

On reception, the Customer must check the parcel's condition and, where necessary, raise precise and motivated reservations on the carrier's delivery slip, in accordance with article L.133-3 of the French Commercial Code, within 3 business days of delivery. Reservations must precisely describe the damage observed, for example « box crushed on the left side, contents to be checked ». Generic mentions such as « subject to unpacking » do not constitute valid reservations and cannot engage the carrier's liability.

Delivery areas, partner carriers and shipping charges are detailed on the delivery page.

In accordance with article 2367 of the French Civil Code, REZO retains ownership of delivered products until full payment of the price, principal and accessories. Transfer of ownership is thus suspended until effective collection of all sums due.

Until ownership transfer, the Customer undertakes to keep the products in good condition and to insure them against any risk (theft, fire, water damage) for their purchase value. In case of total or partial non-payment at maturity, REZO reserves the right to claim back unpaid products at the Customer's expense.

In accordance with article L.221-18 of the French Consumer Code, the individual Customer has 14 days from product reception to exercise their right of withdrawal, without motive or penalty.

To exercise this right, the Customer can make a return request from their account, notify their decision by contacting us directly, or use the model withdrawal form reproduced below. The product must be returned in its original packaging, complete and in perfect condition, within 14 days of withdrawal notification. Return costs are at the Customer's expense. Reimbursement happens no later than 14 days after withdrawal, REZO being entitled to defer reimbursement until it has received the product or until the Customer provides proof of dispatch.

The withdrawal notification can be sent from our withdrawal form.

This right does not apply to professional Customers acting in the context of their activity. In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal is also excluded for software unsealed after delivery, products clearly personalised or assembled according to Customer specifications, as well as goods liable to deteriorate or expire quickly. This notably covers PCs assembled to order, servers configured to specific requirements and any hardware personalised at the Customer's request.

When the Customer subscribes to an optional service involving product personalisation (operating system installation and configuration, custom assembly, etc.), the right of withdrawal is excluded for the product concerned. This exclusion is flagged to the Customer on the payment page, before order validation.

For services that can be separated from a good (assistance, maintenance, remote configuration, etc.), in accordance with article L.221-25 of the French Consumer Code, the Customer may request that their performance begin before the end of the withdrawal period. By ticking the box provided for this purpose at checkout, the Customer makes this express request and acknowledges that they will lose their right of withdrawal once the service has been fully performed. If the Customer withdraws after performance has begun at their request, they remain liable for an amount proportionate to the service already provided up to the point they communicated their decision to withdraw.

In accordance with the annex to article R.221-1 of the French Consumer Code, the following form can be completed and returned to REZO to exercise the right of withdrawal.

All hardware purchased by an individual Customer is covered by the legal warranty of conformity provided by articles L.217-1 to L.217-32 of the French Consumer Code, for 2 years from delivery. During this period, the Customer only needs to prove the defect exists, its appearance date being presumed prior to delivery. For used or refurbished goods, the duration shown on the product page applies instead, without being able to fall below the legal minimum.

When a conformity defect is observed, the Customer can request repair or replacement. REZO handles the request within 30 days max, at no cost or inconvenience to the Customer. If repair is chosen, the initial warranty is extended by 6 months. If REZO imposes a replacement where the Customer requested a repair, a new 2-year warranty starts on the replacement date. The Customer can obtain a price reduction or contract resolution if REZO refuses to repair or replace, if the 30-day deadline is exceeded, or if the defect persists after an attempt to bring the goods into conformity. A minor defect does not, however, allow sale resolution.

The Customer also benefits, independently from this legal warranty, from the hidden-defects warranty governed by articles 1641 to 1649 of the French Civil Code. It can be invoked for 2 years from defect discovery and entitles, at the Customer's choice, to a price reduction or sale resolution. The law punishes any professional who in bad faith obstructs the exercise of these legal warranties with a civil fine of up to €300,000 or 10% of average annual turnover (article L.241-5 of the French Consumer Code).

In addition to legal warranties, new products generally come with the manufacturer's commercial warranty, whose duration and terms appear in the manufacturer documentation or on the product page.

REZO's liability cannot be engaged in case of force majeure, fault of the Customer or a third party, or indirect damages. REZO's liability is limited to the amount of the relevant order.

In accordance with article 1218 of the French Civil Code, neither party can be held liable for non-performance of its obligations if that non-performance results from an event beyond its control, that could not be reasonably foreseen at contract conclusion and whose effects cannot be avoided by appropriate measures.

The relevant party's obligations are suspended for the duration of the force majeure event. If the event extends beyond 3 months, either party can terminate the contract by written notice, with no indemnity due either way.

Personal data collected at order is processed in accordance with our privacy policy.

In accordance with articles L.611-1 and R.616-1 of the French Consumer Code, in case of a dispute not resolved directly with REZO, the individual Customer can use the consumer mediator whose details appear below, free of charge.

CM2C (Centre for Consumer Mediation by Justice Conciliators), 49 rue de Ponthieu, 75008 Paris. The mediator can be contacted online at www.cm2c.net.

REZO's computerised records, kept in reasonable security conditions, constitute proof of communications, orders and payments between the parties. Order confirmations and invoices are archived on a reliable and durable medium and can be produced as evidence.

If any of the stipulations of these GTS is declared null or inapplicable by a final court decision, it will be deemed unwritten without affecting the validity of the other provisions, which remain fully in force.

These GTS are subject to French law. In case of dispute, the parties undertake to seek an amicable solution before any judicial recourse. For professional customers, the competent court will be the one of REZO's registered office. For individual customers, the dispute falls under the competence of the courts under common law rules.