Exercise my right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, the individual Customer has 14 days from product reception to exercise their right of withdrawal, without motive or penalty.

To exercise this right, the Customer can make a return request from their account, notify their decision by contacting us directly, or use the model withdrawal form reproduced below. The product must be returned in its original packaging, complete and in perfect condition, within 14 days of withdrawal notification. Return costs are at the Customer's expense. Reimbursement happens no later than 14 days after withdrawal, REZO being entitled to defer reimbursement until it has received the product or until the Customer provides proof of dispatch.

The right of withdrawal applies to consumers only. Purchases made in a professional capacity are not eligible.

Enter the order reference and the details used when you placed the order.